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Even with precautions in place, various events and circumstances can occur during transportation. These risks include accidents, natural disasters, strikes, and acts of war or terrorism. To protect your cargo from potential partial or total loss, it is important to have transport insurance coverage.

AMC offers door-to-door insurance that covers all ordinary and additional risks, providing coverage anywhere in the world.

Preventive Measures

To ensure the validity of an insurance claim, it is crucial for all parties involved, including the shipper, to take necessary security measures.


  • Insufficient or inadequate packaging that results in damages will not be covered by insurance.
  • Packaging must be up to date and suitable for the nature, size, weight, and mode of transportation used.

Proper Loading

  • Cartons or pallets must be loaded and secured correctly to prevent movement or breakage during normal shifting that can occur during transport.

Proper Seal

  • Once the cargo/container is loaded, it is essential to affix a recommended and sturdy seal, with the seal number validated on all transport documents.
  • The seal number will be verified at various stages of transit.


When damages are visible upon delivery:

  • Before accepting the merchandise, note and acknowledge the damages on the delivery receipt.
  • Immediately contact AMC, and we will inform all parties involved and appoint a surveyor or claims adjuster to evaluate the damages, if necessary.
  • Take necessary measures to preserve the merchandise and prevent further loss.
  • File an official claim with the relevant authorities.

When damages are discovered after delivery:

  • Stop the unpacking process immediately and contact AMC. We will appoint a surveyor or claims adjuster to evaluate and witness the damages, if necessary.
  • File a claim and inform all parties involved, preferably through certified communication.

– Filling a Claim

The following documents must be provided:

  • Original insurance certificate form
  • Original Bill of Lading or Airway Bill
  • Copy of the cargo commercial invoice
  • Copy of the claim
  • Packing list
  • Report from the surveyor or claims adjuster, if applicable
  • Any other relevant documents, such as photographs, original seal, etc.

– Rules for Full Container Load Shipments

For shipments transported as a full load directly from the shipper, any discrepancy, whether in part or in full, will not be covered by insurance unless the following events have occurred:

(1) The container was not sealed at departure.

(2) The seal was tampered with or broken.

– Damages Due to Temperature Variations 

Responsibilities of the insured:

  • Ensure that shippers are aware of standard security rules and methods to protect cargo during transport.
  • Immediately notify all parties involved, primarily the freight forwarder, as soon as damages or loss are identified.
  • Failure to react promptly may result in claim rejection.